Weastra strategic consulting partnerBusiness consulting services
Reference projects with our clients in CEE region

why we made it. together.

The secret to success

in Eastern Europe is in our opinion a long term and trustworthy relationship between the customer and weastra.

No Overselling

weastra measures itself against the business results of its clients. We only promise what we can deliver to a high quality standard. Otherwise we will not get engaged from the start. We believe this makes us a trustful and reliable partner.

No hidden agendas and clauses.

That’s our business principle. Trust is key and we want to earn your trust. Therefore we are as transparent as possible in what we do and in how we do it. Let us prove we deserve your trust.

Top services.

We aim to improve. Every day. Because good is not good enough for us.

Optimization of after-sales processes

weastra optimized flow of processes on after-sales department for one of the biggest distributor of household appliances in Middle East.

weastra run an audit on mapping of current processes, organizational structure, available resources & their usage and set-up & functioning of managerial systems in the After-Sales Department of the Client’s company. Identified the potential for improvement in customer orientation, speed and efficiency of current operations and reporting & tracking tools. As result of audit weastra prepared a new design of optimized procedures (core & auxiliary processes, managerial processes) with respect to the local culture and in order to improve ASD performance and the calculation of necessary resources to support optimized procedures. weastra also delivered the development of supportive organizational structure, clear set-up of competencies within the ASD and responsibility split in interactions with other Departments in the Client’s company. As the basic and most important step of implementation of changes weastra prepared detailed tools, manuals and checklists for each of the defined positions based on the optimized department set-up.